User Agreement

This User Agreement (hereinafter referred to as the Agreement) is concluded between RENOVISTA SOLUCIONES MODERNAS S.L. (tax identification number: B-05390190; location: 46190, Valencia, Polígono Industrial El Oliveral, Calle L, Nave 66/59) - the owner of the website Renovista.es, located on the Internet at https://renovista.es (hereinafter referred to as the Seller's website), on the one hand, and a natural person, legal entity representative, or individual entrepreneur - an Internet user (hereinafter referred to as the User), who visited the Seller's website to familiarize themselves with the product range, place an order, and make a purchase remotely on this online resource, on the other hand.

1. Terms and Definitions

1.1. Seller - RENOVISTA SOLUCIONES MODERNAS S.L. or another legal entity or individual entrepreneur selling the Product presented on the Internet at https://renovista.es.

1.2. User - a legally capable individual or representative of a legal entity or individual entrepreneur who has visited the website https://renovista.es to familiarize themselves with the products offered for sale, as well as to purchase goods remotely.

1.3. Buyer - a legally capable individual or representative of a legal entity or individual entrepreneur who has placed an order for the purchase of goods remotely under the terms specified below.

1.4. Online Store Renovista.es - an informational resource (marketplace) located on the Internet at https://renovista.es, where products offered for purchase by Sellers are presented electronically, and through which the Seller conducts sales of goods remotely, allowing Buyers to form orders online, choose payment and delivery methods, and pay for orders (hereinafter referred to as the Online Store).

1.5. Website - https://renovista.es.

1.6. Product - a list of products presented for sale in the Online Store.

1.7. Order - individual items from the Product range that the Buyer selects for purchase.

1.8. Offer - the Seller's public proposal to sell the Product to a legally capable individual or representative of a legal entity or individual entrepreneur.

1.9. Acceptance - the full and unconditional acceptance by a legally capable individual or representative of a legal entity or individual entrepreneur of the Seller's public proposal to sell the Product.

1.10. Agreement - this User Agreement, which serves as an adhesion contract between the Seller and the Buyer and contains identical conditions for all Buyers. The current version of the Agreement is available on the website at https://renovista.es. This Agreement and services are subject to the Rules of distance selling according to the current legislation of the Kingdom of Spain.

1.11. Website Administration - authorized employees managing the online resource located on the Internet at https://renovista.es, acting on behalf of the Seller.

1.12. Manager - an employee of the Seller providing informational services to the Buyer regarding placing an order, purchasing the product, delivering the product to the Buyer, as well as other services related to the operation of the Online Store.

1.13. Delivery Service - an organization or individual entrepreneur providing product delivery services to the Buyer.

2. General Provisions

2.1. The Seller sells Products to any Buyer who has placed an Order via the Online Store Renovista.es under the terms specified in this Agreement.

2.2. The User, when visiting the website, agrees with the terms specified in this User Agreement. Otherwise, the User must immediately stop using the website (leave the website). Each time the User accesses and/or uses any of the services, the User agrees to the terms of this Agreement in the version effective at the time of actual use of the Website.

2.3. The provisions of this User Agreement concerning the remote sale of products, including through the use of electronic document flow in the online store, constitute a public offer in accordance with the current legislation of the Kingdom of Spain addressed to any individual or legal entity or individual entrepreneur mentioned in paragraph 2.1 of this Agreement.

2.4. The website administration reserves the right to change, add, or remove sections of this Agreement at any time without notifying the User. Continued use of the Website by the User means acceptance of the Agreement and any changes made to it. The User is responsible for checking this Agreement for any changes.

2.5. The public offer is considered accepted by a natural person or representative of a legal entity or individual entrepreneur, as specified in paragraph 2.1 of this Agreement, from the moment the order is placed by this person in the Online Store (if accessed without registration) or if registration is made by this person on the website of the Online Store. If registration was not made on the Online Store's website, the order was not placed on the Online Store's website, and it was made after reviewing the contents of the website via a phone call and placed by the manager - from the moment the order is completed by the manager.

2.6. By placing an order via the Online Store, including filling out the required forms, the Buyer agrees to the full terms of this offer and has no objections regarding the processing of the Buyer's personal data by the Seller, including personal information that constitutes personal data under the current legislation of the Kingdom of Spain. The Buyer also agrees with the terms of the sale of Products as outlined in this Agreement and understands and agrees that Products are sold through the Online Store both by RENOVISTA SOLUCIONES MODERNAS S.L. and other legal entities or individual entrepreneurs.

2.7. By accepting this offer, the Buyer confirms that all the data provided during the order process is accurate, authentic, and voluntarily provided by the Buyer.

2.8. The contract concluded upon acceptance of the specified offer by the Buyer is an adhesion contract, identical for all Buyers, and regulates the actions of the participants in concluding a purchase and sale transaction via electronic document flow, as well as the rights and obligations of the transaction participants. The Buyer joins this contract without any reservations or exceptions. The contract is considered concluded from the moment the Buyer accepts the terms of the above-mentioned offer and is valid until the obligations are fulfilled by both Parties.

2.9. After placing an order, the Buyer agrees that the Seller may entrust the performance of the contract to a third party, while remaining responsible for its fulfillment.

2.10. The withdrawal of the offer (this User Agreement) can be made by the Seller at any time, and such withdrawal will serve as the basis for refusing the Seller's obligations under already concluded contracts. The Seller agrees to place a notification of the withdrawal of the offer on the online store with the exact time of the offer's withdrawal, no less than 12 hours before the event of withdrawal (suspension) of the offer takes place.

3. Subject of the Agreement

3.1. The subject of this Agreement is to provide the User of the Online Store with the opportunity to access the Products listed in the Online Store catalog to familiarize themselves with the assortment and to provide the opportunity to order and purchase Products from this catalog.

3.2. When ordering a Product in the Online Store, the Seller agrees to transfer the ordered Product to the Buyer's ownership, and the Buyer agrees to accept and pay for the Product according to the terms and within the time limits specified in this Agreement.

3.3. The ownership of the ordered Products passes to the Buyer from the moment of actual delivery of the Product to the Buyer and full payment of the Product's price. The risk of accidental death or damage to the Product passes to the Buyer from the moment of actual delivery of the Product to the Buyer.

4. Product Information

4.1. All informational materials presented on the Website are for reference purposes and may not fully convey accurate information about the properties and characteristics of the Product, including colors, sizes, and shapes. If the Buyer has any questions about the properties and characteristics of the Product before placing an Order, the Buyer must contact the Seller for consultation through the feedback form on the Website or by phone. Information about the product, including its operating conditions and storage rules, is provided to the Buyer by placement on the product, on electronic media attached to the product, in the product itself, on packaging, labels, or in technical documentation, or by other means in accordance with the current legislation of the Kingdom of Spain. Information about mandatory confirmation of the product's conformity is provided in the manner and form established by the current legislation of the Kingdom of Spain on technical regulation, including details about the document confirming conformity, its validity period, and the organization that issued it.

5. Registration, Order Placement, and Product Delivery

5.1. Before placing an Order, the Buyer must familiarize themselves with the conditions of purchasing the Product specified in this Agreement, as well as those published on the website https://renovista.es, including the price of the Product, its description, and characteristics.

5.2. The order can be placed by the Buyer either independently using the relevant procedures applied in the Online Store or by phone, as specified on the website https://renovista.es.

5.3. The independent order is placed by the Buyer by selecting the Product and adding it to the cart in accordance with the technical procedures applied in the Online Store.

5.4. Registration in the Online Store is not mandatory for placing an order and purchasing the Product, but it is voluntary. However, registration provides access to additional features (tracking past purchases, receiving loyalty discounts, promo codes, etc., a full list of which is determined by the Seller separately). Any Buyer who fills in the necessary fields with their First Name, Last Name, delivery address, email, phone number, and other personal information sufficient for the Seller to process the order and deliver the Product may place an order in the Online Store. The information provided by the Buyer to the Seller must be complete and accurate. By placing the order, the Buyer confirms their consent to the collection and processing of personal data necessary for the order placement and product delivery and agrees to transfer their personal data to the Delivery Service.

5.5. The Seller guarantees the confidentiality and protection of the information received from the Buyer in accordance with the current legislation of the Kingdom of Spain.

5.6. The Buyer agrees not to disclose their login and password to third parties, as specified during registration in the Online Store.

5.7. The Seller is not responsible for the inaccuracy of the information provided by the Buyer during order placement and product purchase. If the Seller fails to fulfill its obligations due to inaccurate information provided by the Buyer, the Seller is not responsible for non-fulfillment of the order.

5.8. After receiving the order in the Online Store, the Seller's manager will make a phone call to the Buyer. If the manager cannot reach the Buyer within 3 (three) days (5 calls at different times) due to the Buyer's fault (the Buyer does not answer, hangs up the call, etc.), the order will be canceled. The manager will clarify the order details, check product availability in the Seller's warehouse, the time required to process the order, and agree on the date and time for product delivery to the Buyer.

5.9. The website, thanks to its technical capabilities, accepts orders 24/7. The Online Store processes orders on weekdays and Saturdays during working hours; Sunday is a day off. If the Buyer places an order after 6:00 PM on weekdays, after 3:00 PM on Saturday, on Sunday, or on a non-working public holiday, the order will be considered received by the Seller at 9:00 AM the next business day.

5.10. In the absence of the Product in stock, the online store manager informs the Buyer about it. After receiving the notification from the Seller’s manager about the absence of the Product ordered by the Buyer, the Buyer has the right to replace it with another Product or cancel the Order.

5.11. The Buyer has the right to refuse the ordered product at any time before its delivery to the Buyer, provided they inform the Seller (by phone or via email). In this case, the Buyer reimburses the expenses incurred by the Seller for processing the Order.

5.12. The Seller is not responsible for the non-receipt of the electronic notification of the order acceptance by the Buyer’s email due to Internet network disruptions, or for any other reasons beyond the Seller's control.

5.13. The Buyer agrees to accept the product at the address specified when placing the Order. The Buyer must provide free and unhindered access to the person delivering the goods to the specified delivery location.

5.14. Delivery conditions, unloading, floor delivery, and other actions are determined according to the information available on the online store, and can also be obtained by the Buyer from the Seller’s manager during a phone call. The Buyer understands and agrees that product delivery is a separate service, not an integral part of the purchased product, and may be subject to an additional fee.

5.15. The delivered product is handed over to the Buyer at the address specified in the Order. If the Buyer is not at the address, the Product is handed over to a third party specified in the order. The product may be handed to a person who can provide order details (order number, name, and/or ID of the recipient) and who is at the address specified by the Buyer for delivery (hereinafter referred to as the authorized person). The Buyer confirms that the person at the delivery address who can provide the above-mentioned order details is the authorized representative of the Buyer and has full authority to receive the Product on behalf of the Buyer.

5.16. The Buyer may collect the Product personally only after agreeing on the date and time with the Seller’s Manager. Pickup conditions are determined according to the information on the online store and can also be obtained by the Buyer from the Seller’s manager during a phone call.

5.17. The Seller ensures that the products are properly packaged, typically used for such products, and maintain the product's consumer properties under proper storage and transportation conditions.

5.18. The products included in the Order are handed over to the Buyer (authorized person) based on the delivery note, which can be written, printed, or electronic. Upon receipt of the products, the Buyer (authorized person) must inspect them, ensure that the delivered products correspond to the Order and delivery note (by assortment, quantity, completeness, cost), sign the delivery note, and perform all other actions necessary to accept the products. By signing the delivery note, the Buyer (authorized person) confirms that the products received meet their requirements regarding assortment, quantity, price, and have a valid expiration date. The risk of signing the delivery note without checking (including by the authorized person) lies with the Buyer, and the Seller will not accept claims for discrepancies in the delivered products with the Order conditions in such cases.

5.19. The Seller's obligations to the Buyer are considered fulfilled immediately after the actual transfer of the products to the Buyer.

5.20. The ownership rights, risks of loss, damage, or accidental destruction of the Product pass from the Seller to the Buyer at the moment of the actual transfer of the Product to the Buyer (authorized person).

5.21. In case of refusal to pay for the order upon arrival of the delivery staff, the delivery is paid by the Buyer according to the rates specified in the online store.

6. Product Price and Payment Terms

6.1. The price of the Product sold by the Seller in the online store is stated in the currency of euros. If the Seller applies the general taxation system, the price includes value-added tax.

6.2. The price of the Product is indicated on the online store’s website. The product price and the final order amount are specified at the final stage of the Order placement, in accordance with the technical procedures used in the online store, and can also be obtained from the Seller’s manager. If the price is incorrectly specified, the Seller's manager will inform the Buyer to either place the Order at the correct price or cancel the Order.

6.3. The price of the Product may be changed by the Seller unilaterally at any time before confirming the possibility of fulfilling the Buyer’s order. However, the price for an already ordered and paid Product cannot be changed.

6.4. The Seller has the right to offer discounts on Products and establish a bonus program. Information about promotions, discounts, and how to receive bonuses is provided according to the information available on the online store.

6.5. The Buyer must pay for the Order before or at the time of the transfer of the Products, unless otherwise specified in a separate agreement between the Buyer and the Seller.

6.6. The available payment methods at the time of order placement are indicated according to the information on the online store. The payment method applied to the Order is the one chosen by the Buyer when placing the Order from the options offered by the Seller on the online store or by phone. The Seller reserves the right to change the list of available payment methods at any time without altering this agreement.

6.7. If necessary, the Buyer can clarify the total amount payable for the Order (including all discounts, bonuses, and services) with the online store manager.

7. Product Returns and Refunds

7.1. The exchange and return of the Product are carried out in accordance with the current legislation of the Kingdom of Spain.

8. Responsibility

8.1. Under no circumstances shall the Seller be liable for any losses (including, but not limited to, loss of profits, data, or interruption of business activities) arising from the use, inability to use, or results of using the Website.

8.2. The Seller is not responsible for delays or failures in completing operations resulting from force majeure, as well as any system malfunctions in telecommunications, computers, electrical, or other related systems.

8.3. The Seller is not responsible for actions of transfer systems, banks, payment systems, and delays related to their operation.

8.4. The Seller is not responsible for damage caused to the Buyer or third parties due to improper installation, use, or storage of the Product purchased from the Seller.

8.5. The Seller is not responsible for improper or untimely fulfillment of Orders and obligations if the Buyer provides inaccurate or false information.

8.6. Both the Seller and the Buyer are responsible for fulfilling their obligations according to the current legislation of the Kingdom of Spain and the provisions of this Agreement.

8.7. The Seller or Buyer is relieved from responsibility for full or partial non-fulfillment of obligations if such non-fulfillment results from force majeure circumstances, such as war, military actions, earthquakes, floods, fires, and other natural disasters beyond the control of the seller and/or buyer after the conclusion of this agreement. The party unable to fulfill its obligations must immediately inform the other party.

9. Dispute Resolution

9.1. Claims from the Buyer are to be submitted in writing to the Seller’s postal address or email info@renovista.es. The claim must include the full name (company name) of the Buyer, order number and date, payment date, product delivery date, and a description of the identified deficiencies, as well as the date and circumstances of their discovery. Photos may be attached to the claim.

9.2. All disputes between the Buyer and the Seller shall be resolved through negotiations. If a resolution is not achieved through negotiations, the Buyer and/or Seller may refer the dispute to judicial authorities in accordance with the current legislation of the Kingdom of Spain.

10. Other Conditions

10.1. The Seller reserves the right to unilaterally make changes to this Agreement with mandatory publication on the Website. The Buyer agrees to track all changes independently. Additionally, changes to this Agreement may be made by mutual consent of the Parties in accordance with the applicable laws of the Kingdom of Spain.

10.2. Anything not regulated by this Agreement shall be governed by the current legislation of the Kingdom of Spain.