Privacy Policy
This Privacy Policy (hereinafter referred to as the "Privacy Policy") applies to all information that the online store of RENOVISTA SOLUCIONES MODERNAS S.L. (hereinafter referred to as "Renovista"), located at the domain name https://renovista.es (hereinafter referred to as the "Website"), may receive about the User during the use of this website.
1. General Provisions
1.1. By using the website of Renovista, the User agrees to this Privacy Policy and the conditions for processing their personal data, as well as agreeing to receive advertising information via communication channels and the use of personal data specified in clause 2.1.1 of this Policy.
1.2. If the User disagrees with the terms of this Privacy Policy, they must stop using the Renovista website.
1.3. By providing their personal data to the Administration of the Renovista website and/or its affiliates, the User freely and voluntarily gives consent to the transfer, use, and disclosure of their personal data in accordance with the terms of this Privacy Policy.
1.4. The purpose of this Privacy Policy is to ensure the protection of the rights and freedoms of individuals in the processing of their personal data, including the protection of privacy, personal and family secrets, from unauthorized access and disclosure.
1.5. This Privacy Policy applies only to the Renovista website. The online store does not control and is not responsible for third-party websites that the User may visit through links available on the Renovista website.
1.6. Renovista does not verify the accuracy of the personal data provided by Users. However, Renovista assumes that the User provides accurate and sufficient personal information and keeps this information up to date.
2. Subject of the Privacy Policy
2.1. The subject of this Privacy Policy is the personal data of the User, which they knowingly and voluntarily provide to the Administration of the Renovista website. Below are the types of your personal information that we collect.
2.1.1. Information you provide to us yourself. When you register to use our website, make a purchase, use any of our services, and/or contact us directly through any communication channel (for example, by submitting a request to Renovista support or sending an email), you may provide us with personal information such as your first name, last name, email address, phone number, delivery address. Personal information included in the messages you send to us, as well as other information contained in scanned documents (such as registration documents of a sole proprietor or official registration documents of a company).
2.1.2. Anonymous information we collect automatically (cookies). When you visit the website, we may collect aggregated anonymous information about usage, such as information about your navigation on the website, the sequence of clicks, and page scrolling information. Information that does not allow identifying the individual, concerning the User's device, operating system, internet browser, screen resolution, language and keyboard settings, pages through which the User accessed the website, date, time, etc. Anonymous personal data is information that cannot be traced back to a specific individual.
2.2. When paying for orders by credit card, the website Administration receives information that includes only notifications about the completed payment. All personal payment data is filled in securely on the bank's side and/or on the side of payment systems.
2.3. Any other personal information not specified above will be securely stored and not disclosed, except in cases provided in paragraphs 4.3 and 4.4 of this Privacy Policy.
3. Purposes of collecting personal data of the User
3.1. The personal data of the User may be used by the website Administration for the following purposes:
3.1.1. Identifying the User for order processing and/or concluding a remote sales contract.
3.1.2. Creating a user account for simplified shopping.
3.1.3. Communicating with the client, providing effective customer support.
3.1.4. Notifying the User about the status of the order.
3.1.5. Providing offers and information about promotions, new arrivals, and marketing newsletters.
4. Terms and Methods of Processing Personal Data
4.1. The storage period of personal data corresponds to the necessary time for the fulfillment of the purposes described in this Privacy Policy, except in cases where a longer period of data storage and information is required by law or permitted by it.
4.2. This Policy provides for the processing of personal data by any methods permitted by law, including collection, recording, systematization, accumulation, storage, clarification (updating, modification), retrieval, use, transmission (distribution, provision, access), anonymization, blocking, deletion, destruction of personal data.
4.3. The User agrees that the website Administration may transfer personal data to third parties, including courier services, postal organizations, electronic systems, and providers, exclusively for the purpose of fulfilling the User's order placed on the Renovista website, including product delivery.
4.4. The User's personal data may be transferred to authorized state authorities of Spain only on the grounds and in the manner established by the legislation of the Kingdom of Spain.
5. Security of Personal Data
5.1. Renovista has implemented security measures to protect the personal information that you share with us, including physical, technical, and procedural safeguards. Among other things, access to most areas of our services is provided via a secure HTTPS protocol; confidential payment information is transmitted via an encrypted connection in accordance with industry-standard SSL/TLS. In addition, we regularly check our systems for potential vulnerabilities and attacks.
5.2. Despite the measures and efforts taken by Renovista, we cannot guarantee and do not guarantee absolute protection and security of your personal data or any other information you upload, post, or share with Renovista or other parties. We recommend that you set strong passwords for your user account and not provide us or others with sensitive personal information, the disclosure of which, in your opinion, may cause you significant or irreparable harm.
6. Other Provisions
6.1. The User has the right to withdraw consent to the processing of personal data at any time. The withdrawal of consent to the processing of personal data will result in the deletion of the User's account from the website, as well as the destruction of records containing personal data in the personal data processing systems of Renovista.
6.2. The website Administration may make changes to this Privacy Policy without the User's consent.
6.3. The new Privacy Policy comes into effect from the moment it is posted on the Renovista website unless otherwise specified in the new version of the Privacy Policy.
6.4. Any suggestions, complaints, feedback, or questions regarding this Privacy Policy can be sent to the email address info@renovista.es.
7. Contact Information
RENOVISTA SOLUCIONES MODERNAS S.L.
Tax Identification Number: B-05390190
46190, Valencia, Polígono Industrial El Oliveral, calle L, nave 66/59
E-mail: info@renovista.es
Office: +34 962 594 004
Mobile: +34 643 075 301